The vehicle was relatively old, and the key issue is they didn’t refund the deposit. Instead of a credit card pre-authorization, the deposit was charged directly. After returning the car, they said the deposit would be refunded in 14 business days, but then they went radio silent.
The credit card couldn't process the deposit, so they initially asked me to pay 2000 MYR in cash. I ended up paying 1000 MYR in cash as a deposit. Now it's May 5th, and the deposit still hasn't been refunded.
Do not rent a car from this company! The deposit was charged as a regular payment, and it's been over two months without a refund. I noticed many people had similar experiences based on the reviews. This seems to be a recurring issue.
Car Rental Companies AT Kota Kinabalu Airport, BKI
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