Great car. Slow service

The car had numerous small scratches and was very old when picked up. After contacting the company staff, we parked the car in the designated spot the night before and took photos as required (photos taken at return were uploaded, showing no damage as indicated by the rental company). The next day, without any notification, we were charged over 1400 NZD for alleged windshield damage. Since we purchased a super insurance, we are now filing a claim. This experience was terrible compared to our previous rentals with Yesway and Thrifty on the South Island!

They came to pick me up quickly after I contacted them.

1. The airport shuttle has no Lovetrip Car Rental logo. 2. The staff are casual and poorly managed. They do not adhere to the agreed time, for example, promising to arrive in 5 minutes but actually taking 15 minutes multiple times. The store is often run by a couple who simultaneously run other travel booking businesses. The couple conduct cross-checks for pick-up and return inspections, where one person's inspection results are later overturned by the other. 3. Customers do not receive any copies of documents. In contrast, other companies provide copies of all signed documents, but this car rental does not. 4. The car inspection at pick-up is cursory, while the return inspection is extremely thorough, not missing even the smallest details. Other car rental companies usually have a policy stating scratches under a certain length are not pursued; this company does not. 5. After confirming everything was fine at the return inspection and completing the procedures, the customer is sent away. An hour later, the company contacts the customer via WeChat, claiming the fuel tank was not full and demands payment. If the customer refuses, they threaten to also charge for a 'scratch' from nearly two weeks prior that was supposedly waived, along with a refueling service fee. Before the customer boards their flight and after returning home, the company continues to attack the customer's character, defame them, and changes their statements, contradicting themselves. 6. The pre-authorization slip on the customer's credit card is not returned. 7. All customers are required to add the company on WeChat. 8. Regardless of the customer's situation, the company communicates via voice messages. Important information requiring confirmation and accuracy is not provided in text but through voice messages. Accusations and altered descriptions of facts are conveyed in text. 9. The car picked up was not a Corolla.

Would definitely book with Lovetrip again. Vehicle excellent and staff very helpful!!!

Easy to follow, updated on a regular basis. Very helpful.

Value for money