Around Auckland

The attitude was extremely poor. They seemed to think that people from mainland China know nothing. This was the worst car rental experience in my travels to over 50 countries. Initially, I chose to support a car rental company run by fellow Chinese, understanding the challenges of living abroad. It was only a one-day rental, and I was curious about the business. However, this experience made me vow never to rent from a Chinese-run car rental company again.

The return process was too slow. They tried to find an issue to claim insurance. First, they asked if I had full coverage, and then...

Perhaps the staff were out on errands, as there was only one employee handling three or four customers. The waiting time was quite long. The service attitude was good though.

Great value and good service including helping with the bags and kids.

The car was exa tly as described. Very clean also. Smooth pick up and drop off process. The only 2 things i didnt like is the charge for being 30min late on dropoff was half the amount we paid for the 10 days rental. Also they hold a charge on your credit card for the deposit which is reversed on dropoff however i am now having issues with the bank as to where that is. Ive always hated deposits on a credit card. I rather give cash and get cash back on return

Very good