Good experience except for the addition insurance purchase
W.Yong
United States
Reviewed: Mon, Dec 30, 2019
About Alamo:8.0/10
The process of getting the car was pretty good. However I don’t understand why I had to purchase the personal liability insurance which costs me another 100 Plus usd . The staff explained that it was compulsory and that the police would require it or something like that. If it is compulsory why don’t u all include it in the price so that we can Budget or review this before we book.
About QEEQ:8.0/10
See above comments about the personal liability insurane
You can handle the paperwork at the counter in the hall, or use the self-service machines if you have a reservation. They don't push you to buy insurance. After completing the formalities, go directly to the parking lot to pick up a car. The lot is divided into compact, midsize, fullsize, and SUV. Just go to the section of the size you rented and pick one. The keys are already in the cars. Drive your chosen car to the exit, and the staff will scan the contract and the car's barcode, and you're all set.
The staff are very enthusiastic.
everything was perfect but you need to wait until finishing the car procedure in pick up the car
About QEEQ:8.0/10
nothing
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Customer Service
Good experience except for the addition insurance purchase
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