The staff at the Milan location displayed clear racial discrimination. They mocked me as soon as I entered, tossed my credit card onto the table, and refused to type my Chinese address into their own Google Maps. Instead, they made me find it myself on their outdated phone. After spending a long time locating my Chinese address and showing it to them, they still doubted that my luxurious, modern home was truly my residence. Extremely poor service overall. During my 17-day road trip in Italy, I used three different car rental companies. Europcar was excellent, but Sicily by Car at Milan MXP Airport was absolutely terrible.
Too many unnecessary upsells for other vehicles. Booked the car so early but it's never available, always trying to upsell you on other cars, insurance, and additional services. In the future, better to automate it and avoid dealing with people.
I received a Romanian made Dacia car even without parking sensor a model of 5 years a go , even if the car was new with low kilometers on the records
It’s true it was saying ford siesta or similar but the Dacia even if new car was an old model
All other was fine, maybe they guess I was the one to give a unwanted car , as I see other Ford Fiesta and in the similar range several cars
It’s the second time I use Sicily by car the previous one was fine this time I am not really satisfied only for the car received, such car shall not new be there !
I am not sure I will use them again as with this experience I am but discouraged
About QEEQ:7.0/10
Easy and fast as always , will re use them
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