The staff was extremely rude! The Thai woman kept frowning, yelled at people fiercely, and looked very impatient.

When picking up the car at 8 AM, the staff arrived on time, processed everything quickly, and didn't ask for any additional charges.

Thank you.

Thank you.

I had an insurance via AXA so I requested to deal with AXA through insurance. But Europcar staff did not accept my claim. He told me "Dealing insurance is my job".

Literally said it's a brand new car, totally clean and pretty ready. The counter staff was very helpful. Less than 10 min through the process of documentation and car inspection with informative guidance. Should be better if Europcar manages to have the signs within the arrival hall to the counter.