Overall, the vehicle was decent, but the return location entrance was hard to find. The staff service was poor. When asking for help, they mentioned it was right next door but didn't explain how to drive to the store entrance. The staff responsible for returns didn't provide assistance and asked me to scan and search on Google Maps by myself.
It was alright. I rented a Q5, but the vehicle provided was not of the same class—it was a lower-tier small car, the domestic model Deep Blue. This had never happened before.
It was actually quite easy to find and very convenient. However, I thought it would be a pure petrol manual car, but I was given a hybrid car. The staff who checked the car during the return was very thorough.
Overall satisfied. They did try to upsell their insurance, but their attitude was good after I declined.
About QEEQ:10.0/10
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