No upselling, didn't have the booked model, was given a Ford Explorer with around 10,000 miles. Vehicle condition was fine. Received a $50 charge 7 days after returning the car, customer service said it was for tolls. No detailed breakdown, but I did use some toll roads, seems about right.

They didn't have an X3 and forced me to take a Q3, claiming it's the same size! Ridiculous!

It's basically a typical American car rental company, with great service and convenience.

Like: Cheap price and nice cars.
Dislike: The African American lady at the Alamo desk was little tense. She probably needed some time off.

Like: Used computer kiosk once we landed to pull up reservation in rental car section of airport, process was detailed but fairly quick. Printed out small paper, we took that to desk for our rental company, handed them sheet, they got us to our car immediately. Return process was just as simple and quick.
Dislike: Our car was not cleaned between drivers.