“Totally irresponsible , unreliable and wasted my time waiting to pick up my car. More than 30mins”
About National:8.7/10
I waited for 30-40mins for my car at airport. There were only two other family for car rental besides me and the counter staff forgot to inform their guy to send me the car. How hard was it to call their guy to bring a car while I waited at the exit they told me to wait at ? Wasted a lot of my time and I couldn't carry on with my activity of the day even I was the first one to rush out from my flight to immigration. Plans being destroyed over waiting for my car
The staff at the desk in Phuket airport were efficient. The only problem I had was where in the car park Iwas supposed to meet their guy to hand the car over. A similar problem occurred when dropping the car off. The collection and return was the only problem that I had with National. The car was just what I expected.
About QEEQ:8.0/10
Easy booking and paying online. Once I had the voucher I had no need to contact Easyrentcars.com.
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Customer Service
was not bad, only when we got back we call the guy they didnt reply so we had to walk to the counter
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