Great experience!

The rental company messed up my reservation. When I went to pick up the car in the morning as scheduled, they told me there was no car available and asked me to come back at 5 PM. Absolutely unreasonable!

Courteous, convenient pick-up and drop-off

Great, will rent again next time!

Great! This store is located in the Golden Triangle area. I read the reviews in advance and found Subway easily, which led me to the store. At pickup, the staff asked the driver to sign several times. I was worried it was for extra sales, but later proved unnecessary. The staff were very nice, although their English had a strong Malay accent, making it a bit hard to understand. They tried their best to explain. I guess it's because my English isn't very good.

Picked up the car at Kuala Lumpur AirAsia terminal. The pickup location was not clearly marked; we had to ask the terminal staff to find it. Not sure if the problem was with the car rental company or the car rental platform, but when we got to the office, we were told the pickup point was elsewhere. However, they offered to deliver the car for free, which took about half an hour. The car had over 30,000 kilometers on it, which was acceptable. The process was very simple, and after inspection, we quickly drove off. The return instructions were very clear, and the return process was very quick, taking about 2 minutes. Overall, I am satisfied.