Smooth, easy, pleasant, stress free

The personnel at EUROCAR's airport reception were very friendly and even upgraded us to a Passat station wagon. The car handover staff allowed customers to inspect the car themselves rather than accompany them, unlike in our country where the condition of the car is confirmed together. This poses a significant risk. I checked the tires, doors, and trunk and agreed to take the car, but didn't notice some shallow but long scratches on the hood, which led to some disputes and complaints when returning the car. However, a bigger issue was with the tires, revealing problems with EUROCAR's service quality and management processes. We safely drove the car for three days, didn't use it on the fourth day, and on the fifth afternoon, we had a tire pressure warning on the highway. With children on board, I drove to the nearest store for inspection and was told it might be due to weather and just needed air. After inflating, the warning came up again the next day, and we went to a store near London for another check. The store sent the car to the nearby Kwikfit repair shop, and an hour later, I was told there were no issues and to trust the professional mechanics' judgment. However, the warning appeared again the next night. This time it was at the Worcester Euro Car store, where an employee thoroughly examined the tire and found a tiny puncture, marking it with a marker and directing us to a nearby repair shop. It turned out the tire also had a bulge on the other side, necessitating a replacement. If not replaced, a blowout on the highway could occur anytime, risking our time, money, and most importantly, our family's safety. Throughout this, I kept QEEQ informed but felt their influence on the car rental company's response and efficiency was limited.

This was an extremely terrible experience! Firstly, the staff were very indifferent at the time of pickup and did not bother to give any additional information. Secondly, the pickup location was in central London, but they failed to inform me about the congestion charge (approximately £10) that had to be paid by midnight on the same day by phone, otherwise there would be a fine. As a foreigner who had just gotten the car, how was I supposed to know how to pay it? Later, after returning to my country, I was charged £105 (of which £40 was a service fee from this company). This is outrageous! Clearly, they use such methods to overcharge! Furthermore, when I inquired about the charge, the response was very slow, taking almost a month to send the detailed bill. No wonder the European economy is declining, such details reveal the reasons!

The car was in an excellent condition and enjoyed the ride throughout our journey. However, the staff on duty for the pick up day arrived almost an hour later than the opening hours which is supposedly to be 8am. Also, the staff got quite annoyed when he was upselling additional insurance even I have mentioned it many times I have bought addtional coverage. This has overall delayed our journey out of London.

Well done and keep up the good work!

Good experience with good cars and customer relations

Like: Ease of collection and friendly helpful staff.
Dislike: The car hadn't seemed to be hoovered out after the last rental.