Excellent staff at Europcar

The staff's attitude was acceptable, but they didn't review our order carefully. Since we are over 60 and don't understand foreign languages, the staff used a translation app on their phone to try and upsell us to a larger car with additional costs. We were bewildered because our reservation clearly specified the car model, and they had the car, yet they wanted us to upgrade? We were confused and didn't accept the offer. Eventually, they gave us a car completely different from what we had reserved. We were supposed to get a manual, five-seater, four-door small car, but instead, we got a two-door, four-seater micro car. This caused many problems for our trip. With a 1.2L engine, it couldn't handle steep hills, and passengers had to get out and walk. With three of us traveling, getting in and out of the car was very inconvenient. This trip was really disappointing. Within two hours of renting the car, we realized it didn't match our reservation. As we couldn't return to the rental office, we called QEEQ to raise our concerns, but they haven't resolved it yet. We hope for a satisfactory response soon to maintain your company's good reputation.

The store unilaterally informed us that all seven-seater cars were rented out when we arrived to pick up the car. The staff said they didn't know my contact information, so they didn't contact me in advance. We waited for three hours to get a seven-seater, which delayed our subsequent schedule, and we received no compensation.

Excellent

Turned up to collect the car at the agreed time and was told straight and honestly that they didn't have any cars in to give me. They were honest and very apologetic about the whole thing i wasn't in a rush at all but i can not fault the staff at all they were honest with me i can not for more than that.

The car was excellent good cruise control drive very well I loved it but it was not washed up .. it was dirty when I pick it up . And due to running out it time I couldn’t wait for another hour to be cleaned☹️So really disappointed on that but otherwise I loved driving the car .. superb!