smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing

Gio

Italy

Reviewed: Tue, Aug 27, 2019

About Hertz: 6.7 /10

I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.

About QEEQ: 8.0 /10

all fine

Small SUV | Nissan X-Trail or similar

1 days rental

Relevant Reviews on Hertz CATANIA AP

Spencer Toland

Italy

1 days rental

Reviewed: Mon, Jul 8, 2019

About Hertz: 6.0 /10

The car pickup process was extremely slow, primarily due to heavy sales pitches from the staff.

Valentine Johnston(e)

Italy

1 days rental

Reviewed: Mon, Oct 14, 2019

About Hertz: 2.0 /10

It's surprising that such a big company doesn't have a POS machine. Manual entry had to be used for payment, and since I used a HSBC card, the bank saw it as a risky transaction and froze the merchant's account. I couldn't rent the car as a result.

Hedy Michelson

Italy

1 days rental

Reviewed: Fri, Jun 5, 2020

About Hertz: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Humphrey Marlowe

Italy

1 days rental

Reviewed: Thu, Feb 7, 2019

About Hertz: 6.0 /10

The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.

G.La Rocca

Italy

1 days rental

Large SUV | Alfa Romeo Stelvio or similar

Reviewed: Sat, Sep 14, 2019

“Too much damage was on the car. The level of the blu was very low for a new car?”

About Hertz: 7.7 /10