Took three hours to pick up the car

The car pickup process was very simple, but the queue time was a bit long.

The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.

Very satisfied, except the price for automatic cars is a bit high. It would be better if I could be reminded of the return time and the overtime fees when picking up the car.

Great car shame that the body of the car had so much damage

All good