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Too much damage was on the car. The level of the blu was very low for a new car?

G.La Rocca

Italy

Reviewed: Sat, Sep 14, 2019

About Hertz: 7.7 /10

Great car shame that the body of the car had so much damage

About QEEQ: 10.0 /10

All good

Large SUV | Alfa Romeo Stelvio or similar

1 days rental

Relevant Reviews on Hertz CATANIA AP

Adolph Julius

Italy

1 days rental

Reviewed: Sat, May 12, 2018

About Hertz: 2.0 /10

Waited three hours to pick up the car, which delayed our trip.

Quintion Noel

Italy

1 days rental

Reviewed: Wed, Oct 4, 2017

About Hertz: 8.0 /10

It was quite convenient; both pickup and drop-off were very quick. The parking lot and the place to complete car rental formalities were very close to the arrival hall.

Humphrey Marlowe

Italy

1 days rental

Reviewed: Thu, Feb 7, 2019

About Hertz: 6.0 /10

The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.

Claude Peter

Italy

1 days rental

Reviewed: Wed, Feb 17, 2016

About Hertz: 2.0 /10

The whole process was extremely disappointing. We booked an Audi Q7, but upon arrival, they required two credit cards for the guarantee. Since we only had one credit card, they refused to provide the vehicle. In fact, we later checked the airport parking lot, which was not large and didn't have a Q7 at all. This was further confirmed the next day during our communication; the model simply doesn't exist, which made the whole scenario feel deliberate. The receptionist, named Claudia, had a very poor attitude and gave us a manual transmission vehicle while charging us for an automatic Audi Q7. After nearly two hours of negotiation, we finally received an automatic Japanese car at a reduced rate. By this time, it was already midnight, and my three-and-a-half-year-old child had been waiting in the cold for almost two hours. I want to know if this issue stems from miscommunication between QEEQ and Hertz, or if QEEQ sold us a non-existent model. I expect an explanation from QEEQ.