This was the worst car rental experience i ever had in my life.

Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.

I've always rented from this company; the cars are in great condition and almost always new. The rental and return process is simple, though it's a bit of a distance from the airport terminal. However, their shuttle service is very good.

Amaing experience. Have booked through them for second time. Got updraded both times. Thanks.

Smooth booking process. Wide variety of car rental companies.

Amazing vehicle. Loved it.

Very smooth process. Helped me when I was late for pick up. Special shout out to Bruce for his help.

The counter staffs are not friendly and helpful. Didn’t give me time for questions.