PAINFUL EXPERIENCE, RUDE STAFF, RIDICULUS WAITING TIME!!!

Canada

Reviewed: Tue, Aug 27, 2019

About Routes: 2.0 /10

Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Benson Beaufort

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Apr 30, 2019

About Routes: 2.0 /10

The instructions were unclear, and it took half an hour to pick up and drop off the car.

B.Allai

Canada

9 day rental

Medium SUV | Jeep Cherokee or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Apr 13, 2020

“not happy with Routes but happy with QEEQ customer service and ease of use”

About Routes: 5.0 /10

took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...

About QEEQ: 10.0 /10

Canada

1 days rental

Full Size | Nissan Pathfinder 7 Seats or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Nov 7, 2019

“Much Cheaper but our experience was really good.”

About Routes: 9.0 /10

Reviews read were sometimes terrible but the price difference was huge. So we paid for the extra insurance and took a chance and everything was really very good. Apparently Routes rules are really strict so perhaps be careful about the T&C's. We would definitely use again if the prices stay low. They don't actually have any Nissan Pathfinders but the big Dodge was fine.

About QEEQ: 8.0 /10