Would never recommend Routes car rental

Canada

Reviewed: Tue, Aug 27, 2019

About Routes: 4.7 /10

Although the vehicle was in great condition and provided our family with loads of space for our family vacation, we would never recommend Routes car rental. We had to wait 45 minutes for a shuttle to pick us up. The person who set us up with our vehicle was less than courteous. The vehicle was not ready when we picked up - despite our flight being delayed by several hours. The inside of the car was not clean - dashboard was full of dust and suntan lotion, windshield was filthy. Lastly, the car was empty and we had to stop to fill it, which resulted in us missing our ferry. Completely disorganized.

About QEEQ: 10.0 /10

Easy Rent a car was a painless way to rent our vehicle. Will use again.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Jeep Cherokee or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Ingemar Katrine

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Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Oct 24, 2019

“Used a Car Within Vancouver”

About Routes: 6.0 /10

Overall, it's okay, but they seem understaffed. The paperwork takes a long time, and there is a wait for the car. I was in a hurry and had to take a dirty car as they didn't have time to wash it.

Hogan Vogt

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Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Oct 1, 2018

About Routes: 6.0 /10

We followed the instructions from the rental service to wait at the parking lot, but the actual pick-up location was different. After phone communication, we found that the Routes employee spoke good Chinese. However, it took multiple inquiries to finally find the pick-up location near the Routes company's container.