only hassle was the pick up at the airport had to walk from terminal 3 to 1 in the pouring rain

Staff were very slow in taking care of customers; their main objective was to scare and bully you into as many additional insurances as possible, ignoring completely the coverage already subscribed to at the booking. Not helpful their policy to hand over the car with an (almost) empty fuel tank and expecting it back with the same level. On the positive side: The car I had booked was also the one I got - which is rather exceptional.

Very easy and user-friendly as a platform. The automatic price-drop alert worked perfectly and actually saved me money. Very satisfied in every respect.

The counter staff in particular Mr a Patel was very rude. I've emailed a complaint to Green motion regarding what ID is required. On their website & on the recorded information when you call the branch they state you only need a driving licence & proof of address, I didn't arrive on a flight. I had to return back home to get my passport a 40 mile round trip.

I wasn’t happy with the attempt to upsell me when I picked up the vehicle - I can only think the staff must be on significant commission if they achieve this. Only glad I picked it up, not feeling my sharpest after a long haul flight. Otherwise excellent.

All very easy

It took 40 minutes to pick up a pre-booked car. The counter staff were incredibly slow. In that time only 3 cars were booked out. A new bus load of customers then arrived and as there was no queuing system in place I had to stop the member of staff who was about to serve one of the later customers when it was my turn. The car was dirty and had lots of damage so the check took another 30 minutes. It was the worst car hire experience I have ever had.

An overall excellent experience, will use this company again

Cannot comment on customer service as we didn’t require it, but all other aspects of service excellent