The agent at the airport car rental was extremely helpful and friendly. The car was not very clean inside, nothing major but I don’t think it had been cleaned just before being rented to us.
About QEEQ:9.0/10
Shame we were not given a local telephone number to call in case of need (on arrival). Our flight was significantly delayed. We called the only number we had which resulted in a €10 charge as it was an intercontinental call. The local number on the booking confirmation was the one of the airport and totally useless for our purposes.
We did not received the car we had chosen. car given to us was i felt was not comparable. Staff at pick up counter seemed to be more interested with social media on their phones then to look after you. the female staff employee where we picked up the car was ignorant and once again cared more about her phone. i tried pointing out some damage on the car and she dismissed me told us we would receive an email with what damages were on the car prior to pick up. we never did receive an email.
Staff was helpful but was a little pushy on selling extras.
Didn’t wait for too long.
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Customer Service
above the expectations
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