fue trato amable la unidad en buen estado mecanico pero muy golpeada en su carroceria, en general 7

Didn't get the car I wanted. The rental company said it was the same class, but I rented a Toyota SUV overseas and received a Kia instead. It was uncomfortable to drive and sit in. The tire blew out after just 100 kilometers, and there was no signal on the road. I had to pay local people several dozen dollars to change the spare tire. Later, I had to repair the tire in the city, with no receipts provided, making it impossible to claim insurance. The fuel level at pickup was much lower than stated. My husband didn't notice it until we started driving. We were told by the staff at the gate to take a photo as a record. When returning the car, the staff didn't recognize the photo, and we had to pay an extra $14.

The company had a terrible attitude, falsely claimed the selected car model wasn't available and demanded more money for an upgrade, and aggressively pushed insurance. When the customer service of the rental platform communicated with MEX, their staff pretended not to understand and were very rude. It is recommended to remove this company from the platform.

Low English proficiency. Too much deposit, over 1000 USD. The car became smaller but still acceptable. No need for additional documents or translations.

El auto no estaba en buenas condiciones, todas las funciones eléctricas de ventanas, espejos y cámaras del lado derecho no funcionaban lo que hizo el manejo un poco más complicado, además el auto estaba mal alineado

Waited over an hour. Refused our insurance so had to pay £150 or not be allowed to take the car