楽しい、充実した旅が出来ました。

Very satisfied

The experience was very disappointing. During pickup, the staff was unprofessional, and it took nearly 40 minutes to get the car. Additionally, due to the staff's unprofessionalism, the deposit was charged incorrectly twice. After the supervisor corrected it, 500 AUD was still charged twice, and only one amount has been refunded so far, leaving me worried about the other.

This is a terrible car rental company. They gave me a broken car with a dead battery that can't charge itself, making it impossible to start. This ruined two days of my trip! Afterwards, they kept charging my credit card without providing any invoices. My time in Melbourne was ruined because of this car issue. Never go for these big name companies again. Garbage! Cheaters!

The reserved car was not available, so we had to take a downgraded one with a huge price difference! Offering a tank of gas doesn't make up for it! Absolutely disgusting!

Very bad experience. When returning the car at Melbourne Airport, we were in a hurry to catch a flight and were unfamiliar with how to get into the Europcar garage. We went to the Europcar return office to ask for directions, but the staff ignored us and refused to help. They seemed to take pleasure in our distress, knowing we were about to miss our flight. They refused to give us directions to the parking spot nearby and insisted we drive to the designated location. Luckily, we found other helpful people at the airport; otherwise, we would've missed our flight. Due to the rush, my friend's mom twisted her ankle while moving luggage, which caused significant discomfort during our trip. We are extremely dissatisfied with the staff's indifferent and gloating attitude.