Europcar MELBOURNE AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Olivia Jeremiah

Australia

Reviewed: Sat, Feb 24, 2024

About Europcar: 2.0 /10

The experience was very disappointing. During pickup, the staff was unprofessional, and it took nearly 40 minutes to get the car. Additionally, due to the staff's unprofessionalism, the deposit was charged incorrectly twice. After the supervisor corrected it, 500 AUD was still charged twice, and only one amount has been refunded so far, leaving me worried about the other.

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

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Melbourne

Australia

Reviewed: Wed, Dec 27, 2017

About Europcar: 2.0 /10

The counter staff said they didn't have the model we had reserved in advance (Land Rover), but we saw our reserved model on site. Europcar insisted they couldn't find the keys for that car. Since we urgently needed a large SUV, we ended up with a Mitsubishi (a much cheaper model). A similar situation happened before in the USA, but Hertz there promptly gave us a replacement without any hassle.