Fast and efficient car rental

Generally satisfied

The pace of Europeans

I booked an automatic MPV, but when I got to the counter, they said they didn't have it. If I didn't want to wait, they offered me a manual car and wouldn't refund the difference. Ended up waiting almost an hour for someone to return a car, and only got a hatchback Golf, charged at MPV rates! No explanation, even after contacting the car rental company, no one answered the phone.

The car was quite new, but the service was average. The car didn't even have windshield washer fluid.

Like: The service at the rental office was friendly and very good. We were a large group of 5 adults and 4 children, who had booked 2 station wagons. The lady at the pick-up office saw our luggage (which we considered typical for US / Canadian families) and pointed out, correctly, that it would not fit into the cars we had booked, along with the passengers. I guess North American ideas of "medium" sized cars is different from European ones. She offered 1 car as booked, and offered a 9 seater mini-van instead of the 2nd car. The additional charge was very reasonable (80 Euros for 5 days) and the swap made so much sense for us in the end. Very good service, and all was handled with the least amount of fuss or hassles.
Dislike: At the time of drop-off, I did pay a steep fee (45 Euros) for not refilling the gas to full. This fee was in addition to the cost of the fuel, which was also charged at a premium. I suggest that you should leave enough time to get a refill before returning the car to avoid this.