Good experience

Bajrama who checked us in was super helpful, great customer service, attentive to our needs.

Very easy, great communication.

This Chicago location is run jointly with Avis. Firstly, there are no clear signs indicating that members should go to the second floor while non-members stay on the first floor, so I wasted an hour in line. The funniest part is that I then waited another hour and a half on the first floor because all the cars were rented out and they were waiting for returns. I landed at 2 PM and didn't get the car until almost 5 PM.

1. Did not get the reserved car model, got a downgrade instead of an upgrade; 2. Waiting time was too long;

Charged me more than expected.

Acceptable