Pickup is very convenient with self-service machines. After filling out the information and printing the receipt, just hand it to the staff and get your keys! The car was in reasonable condition and had 95,000 kilometers on it.
Picking up the car was very convenient. The instructions were very clear. Just exit from Gate 5 of the airport, cross the street to the car rental shuttle stop, and wait at the designated parking number for your shuttle. When I arrived at the car rental office, I was initially directed to use a machine, but the staff saw I was a foreigner and provided personal service instead. The efficiency was very high, and the car pick-up was quick.
At the agreed pick-up time, staff will contact you and bring the car to the airport parking lot, informing you of its location. The handover is done at the parking spot, so you will need to cover the parking fee yourself. The nine-seater vehicle sacrifices trunk space for a foldable fourth-row seat. When the fourth-row seat is unfolded, not even an umbrella can fit.
The instructions given for where to find the shuttle bus were incorrect, so we had to ask another bus driver where to go. When we arrived at the checkin counter the receptionist was quite rude. Apart from this the ease of booking, the car and the drop off were great.
“Good experience with Hertz/Lotte at Jeju Airport”
About Hertz:8.0/10
Operated by Lotte Car Rental. Busy location and there was a ticketed queing system. Had to wait about 40 mins.
About QEEQ:8.0/10
The QEEQ information to get the shuttle bus to Lotte is incorrect. I sent the correct details and they said that they would update. Also had to inform of change of arrival time. Service response was quick and coherent.
The supplier was OK Car Rental and never have I gone through such a quick and painless return process. Within 6 minutes we were out of our car, inspection complete, overfilling of gas tank refunded to us (wow!), bathroom break and Hop! On the shuttle bus to the airport. And the clerk remembered us from a week prior whe we picked up the car. It was excellent all around.
About QEEQ:9.0/10
Thanks, the price we paid was nearly a third less than the other brokers/service providers available whe we searched. I had aconcern prior to picking up thecar and customer service was excellent Very happy.
Average experience. I left some clothes in the car when I returned it. When I went back to look for them, the front desk claimed they hadn't seen them and refused to help, even telling me to leave. Their attitude was very arrogant. Eventually, I found my clothes at their car wash area. Additionally, the car uses liquefied petroleum gas and has a large tank in the trunk, leaving room for only one suitcase.
I rented a car on October 14th, and the Korean rental company held my deposit. It took two and a half months to get my refund. They promised to return the deposit within 1-2 months. According to my Korean friends, big rental companies in Korea usually return the deposit immediately after the car is returned. I don't know what's going on with this company. If I didn't call them, would they never refund my money?
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