not good

There was only one counter at the store, making the wait time for pickup too long!

They gave me a car with cracked rims and refused to change it, forcing additional charges.

Staff at Malpensa airport tried two charge me a far higher price than the reserved price. They then gave me the wrong vehicle.

The staff were very helpful, I couldn’t fault them. The car was in good condition, it did have quite a number of dents and scratches and the air conditioning did not work. We were in Italy during summer and at 35 degrees temperatures it got very hot and sweaty in the car. The car wasn’t as clean as I would have expected it to be either. Otherwise mechanically the car was sound. Overall it was a good driving experience in Europe.

Dislike: too long to pick up and drop off the car.