Great service, great car, will use again

Overall satisfied, but be sure to check the fuel gauge and inspect the car for scratches at pickup. The staff did not proactively mention or verify these.

It's okay.

Never choose Hertz for car rentals. The waiting time is long, and any foreign member can cut in line ahead of you. The wait was at least half an hour, and the staff's attitude was poor. In all my overseas car rentals, this was the worst experience. Most importantly, they did not provide the car I wanted. I booked an Alfa Romeo Giulia but got a Volkswagen Touran instead, claiming it was an upgrade. Do two adults really need an MPV? If it weren't for the rain, my wife and child waiting for an hour and a half, and the long wait time, I would have canceled the order.

Pretty good, both pick-up and drop-off.

The car was very new and beautiful.