Very bad Very expensive I had to deal with car no choice

There are self-service machines, so the process was pretty quick.

The service was good and the procedures were simple. But at the counter, the staff added an extra $15 per day for insurance. The car was new and had only 1200 miles on it.

A very good car rental company.

Queue times depend on how many people are there; if there aren't many Chinese, it won't be too slow. Service mainly depends on the renter's English proficiency; you can't expect everyone to speak Chinese. What kind of car you get is pure luck. I once booked a compact car but was able to take a small van after confirming with the staff, and there was no extra charge.

I've only used Alamo at Los Angeles Airport. Self-service car pick-up, no lines, no checking of driver's license, no fuss, no upselling.