It's no wonder this car rental company has the highest ratings. Picking up and returning the car was a breeze, and there were plenty of shuttle buses to the airport, making everything very convenient. We had a lot of luggage and were initially worried, but it turned out there was no need to worry at all because the driver was extremely helpful! We’ll choose Alamo again next time!
Reserved a mid-to-large SUV Jeep Grand Cherokee or similar, but only JEPP Compass and FORD EDGE (rental car introduction says similar level should be Explorer) were available. Downgraded without price reduction, lots of upselling, such as paying for upgrades, GPS, insurance, etc.
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Customer Service
Met expectation , easy return , car was brand new , satisfied
Dislike: Pickup was slower than expected , 20-30 minute wait in line
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