Excellent experience,l!

Easy pick-up and drop-off process, staff are very friendly.

Overall acceptable, but the only dissatisfaction was that I booked the car for 12 PM, arrived at 11:30 AM and was told there was no car available, so I had to wait. I ended up having lunch across the street before picking up the car.

We were given a 10 year old car with visible signs of ware and rare. The air-condition did not work, which we mentioned on drop off. The staff told us that if we had phoned them they would have changed the car, but it would be an inconvenience for bus to have to go again to the company to get a different car, so we didn't bother. The staff were very friendly and polite.

I asked the pick up/ return location Europcar staff if the car could be delivered to the place where I was staying and I was told that since I booked my car online I should speak with “the internet”. Poor customer service and bad approach.

The car more than exceeded our expectations. We were on an island and a small economical car was great. The staff was very friendly.