I posted a long review on TripAdvisor. I found the pick-up process to be very easy. However, I was upset when I dropped off the car, and found that there was no one at the office in Queenstown. Instead, there was a note on the door telling me to find a parking place downtown the leave the car, and then put the key and a note as to where the car was in a box next to the office tour. As I knew nothing about Queenstown and did not want something to happen to the car, I was not about to do that. About 10 minutes after I arrived in town, I tried calling Apex's 800 number, only to be transferred to a voicemail. When the agent showed up about a half an hour later, she was unapologetic. I will not use Apex ever again.
“Great value, great staff - no problem with the car.”
About Apex:8.0/10
The car was a Toyota Rav 4. Excellent value for money and it ran very well for the whole trip. It was an older vehicle which had a lot more superficial paint damage than was in the original photographs but the lady at the desk at Greymouth dealt with that quickly with me and took notes of the additional marks to the car. This wasnt a problem at all and I am very pleased overall.
About QEEQ:9.0/10
This all worked great. Easy to book. The car pick up only took time because a load of people got off the train at Graymouth at the same time. The staff were excellent and the wait was not a problem at all.
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Customer Service
Very Easy Pick Up, Very Frustrating Return
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