A pretty smooth experience in general. But they need to do a much better job of signposting their drop off locations. They seem to be closely guarded secrets!
Very convenient and efficient. After registration, you go directly to the parking lot to pick up the car. Returning the car is even easier, someone scans your information, and it’s done in three minutes.
On the ”pick up” instructions it said to “go to the Budget counter,” I waited in a huge line at the Budget counter for over 40 minutes only to be told I need to go to the Avis counter. I don’t mind waiting if it’s busy but if the instructions said go directly to Avis this could’ve been avoided.
The instructions also said “shuttle bus,” when in reality it was a tram/light rail. Yes, minor detail, but when you’ve got a tired wife and two kids breathing down your neck these minor details matter.
Not really complaints at all just things to mention that someone may freak out about.
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Customer Service
It was car hire with no drama.
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