Really poor.

Z.Claman

Canada

Reviewed: Wed, Jul 17, 2019

About Routes: 7.0 /10

They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.

About QEEQ: 8.0 /10

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Evelyn Gallacher

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Feb 17, 2019

About Routes: 10.0 /10

I contacted the car rental company at the airport, and the shuttle arrived in about 10 minutes. The rental location is not far from the airport, taking at most 10 minutes by car. The car pickup process was very quick and easy. I will choose Routes again next time.

About QEEQ: 10.0 /10

P.Wilson

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, Nov 20, 2019

“Easy car rental good, actual car rental company not so good”

About Routes: 6.7 /10

Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others. Also make sure you have a copy of your insurance

About QEEQ: 10.0 /10

Brenda

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Jul 28, 2019

About Routes: 9.3 /10

The upgrade was fantastic and appreciated! The check in process was a little lengthy due to the business and what looked to be a new location and set up. We’ve rented via Routes many times and will continue to do so.

About QEEQ: 10.0 /10

Best rate advertised!!