Picking up and returning the car were both very convenient. The return process was smooth and quick, and the car had only been driven for over 20,000 kilometers.
Because the staff had poor English skills and I don't speak English either. Even with assistance from rental car support, communication was difficult (the support service quality has gone backwards). As a result, picking up the car took over 2 hours. Eventually, I just had to take the car and leave.
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