Excellent vehicle, Poor counter service

Excellent service

There were a lot of people in line, waited for more than half an hour! The key issue was the irresponsible staff. I booked a 7-day rental from 8 AM to 8 AM for a different drop-off location, but they changed it to return by 12 noon, charging me an extra $30. I didn't notice it at the time. It was only when I contacted the rental service customer support that they discovered it. When I went back to clarify, they used various excuses, saying the location wasn't open in the morning! The drop-off location opens at 8 AM, so I arrived at 7 AM and waited till 8 AM to pick up the car. The rental service already provides third-party insurance, but they'll tell you it's not included and suggest you buy it. Insist on not buying it. Make sure to check the charges carefully when picking up the car. If there's any issue, contact customer support.

This store is in downtown New Orleans. We went on a holiday, but it was still open, and we only queued for a short while. The staff asked if I wanted full insurance, and I hesitated because I thought I already had it. The staff quickly realized and said, 'Oh, you already have it. Sorry.'

Car did not have a drop of windshield washer fluid in it.

The car provided was good and spacious.

The QEEQ platform was excellent and provided good support.