1. After arriving at the airport, we had to take a shuttle train to another parking lot and wait for a car to pick us up, which was highly inconvenient.
2. The service process was extremely slow, staffed entirely by Indian workers. The reserved car model was unavailable, and they tried various excuses to persuade us to upgrade to a pricier option. After insisting, they reluctantly provided us with another car.
3. I rented for 8 days, but they required me to return to the store in 2 days to switch to the reserved model. The round trip to change the car took 1 hour, and even though we arrived at the agreed-upon time, we had to wait an additional hour for processing. The time, effort, and fuel spent on this were uncompensated, and we didn't even receive an apology.
4. When returning the car, we had to wait another hour. Several other customers we encountered mentioned they would never rent from this company again.
The first time I went, the company's restroom was out of order, and it was very embarrassing. I have never been charged extra for mileage before, but this time, the additional fee was double the rental cost. Originally it was around 3000, but it became more than 5000. This is outrageous. Even though I refueled the car myself, I don't understand why they charged me double for mileage. Other rental companies don't have this fee.
“The Staff at Iversta needs to be more professional and clean their cars and SANITIZE them properly.”
About Iversta Rent A Car:6.0/10
The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.
About QEEQ:10.0/10
Customer service was prompt in responding to my query about double charges.
First, they did not have a full size car. I ended up with a Honda civic which was too small. I had to spent a lot of time to convince the guy that I booked a full size car. Then with so many things going on, I forgot to ask my drivers license back before I drove away. I wish they could remind me. The vehicle was in good condition, its jut not what I booked
The staff is very helpful and accommodative. Picked up the phone and just called them to get my request accommodated :)
About QEEQ:10.0/10
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