When returning the car, I had to find my own way to the airport from Iversta as they were closed, I paid additional cost of $18 for taxi, because the “free shuttle” wasn’t available at Iversta. I had a cell phone with me to call for a taxi, otherwise it would have been disaster.
The car was in poor condition. I was advised by the gentleman checking the car that the car was a 2018 model but upon inspection of the key tab and log book it was a 2016 model.
The car was dirty on the outside and I was told that this is how it comes back from the car wash at the garage. The car had numerous bumps, dents, scratchers and the bonnet was partly bad where it looked like it was in a crash recently. I asked about this and I was told that there were too busy to get the bonnet fixed.
Inside the car there was no GPS, the floor of the car had multiple car mats of different colors and models. The was no option to charge phones inside the car and seeing as we were travelling with 3 children this was a big inconvenience.
The air conditioning was non existent in the back of the car. I told this to the gentleman who checked upon returning the car and he just looked at me as if to say "what do you want me to do about it".
Altogether this was by far the worst rent a car that I have ever driven and I would not recommend this car to anybody.
The staff was super helpful and helped us get to the vehicle, however, we had to meet them at a specific part of YYZ airport separate from the car rental section. They gave good directions, but the airports signage was poor and it took us some time to find it. We also rented a 7-seater minivan and were expecting to be taken in a shuttle van to the rental company's offices, but were picked up in the vehicle itself. Which would have been fine, except that we had 6 people with us and all of our luggage, strollers, and car seats and so someone had to wait behind while the Iversta employee drove us to the offices.
About QEEQ:10.0/10
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