QEEQ cleared up a mix up at pick up and everything was good after that.
Angel
United States
Reviewed: Mon, Mar 24, 2025
About Hertz:9.0/10
Car was good. I only had a problem with Hertz as I had a late flight and called them directly as I am a member and asked if I could just go straight to my car. When I called and said I was a member, they asked for my membership number and then they proceeded to cancel my original reservation and rebook it and a much higher rate without telling me. Why? Who knows. This caused confusion at pick up to say the least. I took the car and decided to sort it out later. QEEQ took care of this for me after I called them and explained what had happened.
Dirtiest car ever rented in my entire life. There was a big sign on the hertz counter stating that the cars are all sanitized. However my car was filled with dust and crumbs and sticky i dont know what. Worst...
The car was great. Super easy drop off.
Unfortunately the computers were not working on our arrival so we spent over an hour waiting for them to re-boot after a 26 hour journey - The staff were friendly.
Like: I was prepared for the upsale and it never came. This was the best experience that I have ever had and it was actually less expensive than I thought it was going to be! Dislike: The address was confusing, it looked like it was outside of the airport.
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Customer Service
QEEQ cleared up a mix up at pick up and everything was good after that.
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View more >Dislike: The address was confusing, it looked like it was outside of the airport.