Go hertz or sixt next time

The queue was long and a bit slow, but the service was quite good.

I had to wait for 1 hour even though I had a reservation. Finally, they completely forgot about me, and there was one more person waiting. When it was my turn, I presented my credit card, driver's license (with the rental company’s translation certification). After checking the order, they said OK, but after verifying the license, they said it was not acceptable because it was not issued by the International Alliance. So, after waiting for so long, it was still a NO. Why didn't they inform me earlier? Why did the rental company provide an invalid certification? Isn't this just playing with people?

I had already settled the bill, but ten days later, they charged me an additional $20.50. It's very confusing and seems excessive.

The service at the counter was slow and not professional. Car I was given was not just very very dirty inside and out side but was making a noise. I told this to the lady when leaving the barrier but she only said fill out the form. Didn’t even speak proper English. I rented the car for 2 weeks and had to leave the Las Vegas. I got a headache driving the car. When I was back in alps Angeles I was told go to Burbank Airport Budget/Avis. When I went there I was refused a replacement and told off. I called Budget/Avis Number and I was told To call Recovery team. I said I am standing at on of your branche and the car is making a noise not broken down. I had to ask for the Manager to be heard. Then an Avis Manager at Burbank Airport helped me and changed my car to one that was much cleaner and with no technical issues. His name is Armon and truly a nice and friendly person.

No comments

The only thing we didn't care for was all the electronic warnings on the Rav 4 that beeped everytime you came close to a vehicle, close to a line marker, over speed, etc. The whole rental experience was fine.