Good value and a generally good experience

The rental company provided a very new car. The winter tires were sufficient for BC winter roads. In Kelowna, the snow was light, and there was no slipping after snowfall.

The pick-up and drop-off process was very convenient and quick.

I recently rented a car from Hertz in Los Angeles and Seattle. They had plenty of new cars, with the one I got only having 3000+ kilometers. But when I rented from Avis in Vancouver, they had fewer cars and suggested we pay for an upgrade. The car I got had over 16000 kilometers already. The main issue was that I booked a Chrysler 200, a mid-sized car, but at pickup, the staff suggested an upgrade which I declined. They then claimed they did not have my booked model and tried to give me a small Fiat instead, saying it was a similar model. I refused and they pushed for a paid upgrade. After insisting, they finally provided a Chrysler 300. In conclusion, I am very dissatisfied with the service from their staff.

Very good

Excellent car, fast pick up, friendly help by staff.

Happy with booking, had to cancel another rental, fast efficient. Will useEasy Rent Cars again.