Terrible, will never book through QEEQ again.

The front desk staff in New York was a handsome young man. He was very nice. The car model I wanted was unavailable, so he upgraded me to a premium model for free. However, I felt it was a bit large and was hesitant. Just then, a small car returned. I asked to switch, and he immediately helped me change the booking without any fuss. He also reminded me to drive safely and informed me that half a tank of fuel was sufficient when returning the car. This red Kia Soul is really great to drive.

Very satisfied, had a great self-driving experience.

The pick-up process was too slow.

This location is relatively small, possibly because it's in a suburban, less busy area. There was only one middle-aged woman on duty. I handed her the order, she politely asked where I was staying and for how many days. Without pushing any additional fees, she gave me the car keys and instructed me to pick up the car from the lot myself. I had booked a Ford Fiesta but was upgraded for free to a small Kia SUV.

The service was good. I will choose them again next time.