Nice car, not very good service for picking up the car
Australia
Reviewed: Wed, Oct 2, 2024
About Apex:7.0/10
Apex had not received my details nor payment after booking thru QEEQ. As my flight was delayed and I arrived at my destination late (4:30pm), apex refused to pick us up from the airport because they state last pick up at 4pm. They offered to call me a taxi at my cost and they close at 5pm so I was struggling to make it in time. They had no details nor payment thanks to QEEQ so I couldn’t even get a refund.
“Good staff service but lacking pick up/return options that accommodate flights outside limited hours”
About Apex:8.7/10
Arrived after rental car hours so had to pick car up the next day. Apex staff were aware of our flight delays and held our reservation. Smooth transition once we got to the car rental facility the next day.
About QEEQ:9.0/10
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Nice car, not very good service for picking up the car
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