The process was quick and the return was also very fast. Although the winter roads were not easy to drive on, I followed the tips provided diligently, paying close attention to road signs and drove carefully. Drivers here mostly follow the rules, so the journey was smooth and safe. Returning the car was simple, and the staff had a good attitude. Just pay attention to the 'car rental return' signs near the airport. The sign texts are in dark gray, so be careful not to take the wrong lane to quickly locate the return parking area.
The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.
Like: Sightseeing was great.... Loved Canada's Wonderland.... My kids enjoyed The African Safari as well as Niagara Falls.... Dislike: Only had one bad experience.... I went to the Rainforest Cafe in Niagara Toronto. The meal tasted great, then upon leaving I left my bag with some goodies on my table... I returned after 5 mins to find my bag gone and no one knew where it was... The people who cleaned our table did not see the bag and they were literally cleaned as soon as we left... I left my number with the manager but no one ever called to say if they ever found the bag.....
Like: When I picked it up, the guys were very cheery and helpful. They upgraded me to a slightly bigger car which was nice of them! Made it all super fast and quick. Also liked that I was able to drop it off at a different location for a small fee. Dislike: Would like to be able to drop it off elsewhere without a fee but not a big deal.
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Customer Service
QEEQ was great. I should have called to get the upgrade sorted though.
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View more >Dislike: Only had one bad experience.... I went to the Rainforest Cafe in Niagara Toronto. The meal tasted great, then upon leaving I left my bag with some goodies on my table... I returned after 5 mins to find my bag gone and no one knew where it was... The people who cleaned our table did not see the bag and they were literally cleaned as soon as we left... I left my number with the manager but no one ever called to say if they ever found the bag.....
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View more >Dislike: Would like to be able to drop it off elsewhere without a fee but not a big deal.