The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.
They tried to upsell additional services. The order stated I should pay 168 CAD, but I was actually charged 200.89 CAD. Please address this issue.
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