Very easy process and great service.

I was assisted by a young Black staff member. The service attitude was not very good. I waited in line for about 15 minutes before it was my turn, but the whole process took an hour to complete.

Fast service, no upselling.

After driving 70 kilometers, the car had engine trouble on the highway. Contacting them to exchange the car took five to six hours, with different customer service representatives each time. They only knew which car we rented but nothing else, requiring us to explain our situation repeatedly. Agreed solutions with previous representatives were not recorded or implemented. It took getting angry with the last representative to have them finally arrange a hotel for us and a car for the next morning. Ultimately, we had to find our own way back to the hotel.

Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.

Voiture au top, et efficacité du personnel sur place. Super.

Plateforme de réservation rapide et efficace. Parfait