The service by the staff was excellent.

The service is pretty good. They might ask if you want to upgrade to a bigger car; you can just refuse. There aren’t many people, and the pick-up and drop-off procedures are quite smooth.

I booked a Tucson but got a Skoda instead. Fortunately, it was a smaller car, which was better since many rural roads in the UK are single-lane and larger cars can be difficult to drive. The rental company was easy to find. We stayed in London for a few days, then went to the airport to rent the car, and finally returned it at the airport. The rental agent was very kind; he asked if we needed insurance, we said we already had it, and he didn't push us to buy theirs. Returning the car was even simpler; they just did a quick inspection.

The service was enthusiastic, the processing time was fast, it's open 24 hours, and the airport shuttle bus was very convenient.

Great, the procedures were even simpler and more convenient than expected. The car was in good condition, almost brand new.