The service is pretty good. They might ask if you want to upgrade to a bigger car; you can just refuse. There aren’t many people, and the pick-up and drop-off procedures are quite smooth.

The staff attitude was good, but they seemed inexperienced and made an error that locked one of my credit cards. We had to use another card to complete the process.

Extremely convenient for pick-up and return.

When I went to pick up the car, they said the reserved model wasn't available and asked me to upgrade. I insisted that I had a reservation and asked them to check the parking lot. Eventually, they gave me the reserved model. I had already purchased full insurance, but they still added windshield insurance and other coverages, costing me 30% more. I used self-service return, and the next day I went back to get a receipt. They told me the computer was broken and couldn't process it. I left my email address and asked them to send me the receipt, but a week has passed and I still haven't received it.

Counter staff were excellent and the drop off was so quick and easy. The shuttle bus was great too , can’t recommend Avis Heathrow enough.

Made our booking from Australia incredibly easy and great value.