Initially, the order was confirmed in France, but the pickup location was very far. When I almost arrived, they suddenly informed me that there were no cars available, and I had to call them to find this out. Are you kidding me?

In general, it was just okay. Even though we clearly reserved a business car, they gave us the smallest Renault. It was extremely cramped, and we had to carry our luggage.

We originally booked an MPV but were given an SUV instead, which they called a free upgrade. Thankfully, we noticed this because we were almost charged over 100 euros extra. It felt like they were trying to see if we wouldn't notice and charge us more. They told us there were no MPVs available, but once we completed our paperwork and started loading our luggage, we saw three European customers renting MPVs.

Ordered a c class Mercedes and was given a CLA which in my opinion was a lesser car than ordered - was too tired after a long trip to negotiate.

We were given a brand new car, that was slightly larger than expected. They did try to sell us the satnav for a daily charge inside the terminal, which we declined, however the car we were given had this built in which we thought was a little cheeky.

Very smooth process and cheapest price we could find for our trip. Better than we expected.