Paid an extra 50+ dollars for unlimited tollway access within Seattle and got upgraded to a RAV4. Good value for money.

Basically no need to queue.

The car was in excellent condition and very new, with less than 500 kilometers on it, so there was a noticeable leather smell. The pickup location was hard to find, with no clear signs or directions. I had to search and ask around in pouring rain and eventually found it above the HERZE building.

長い時間待たされました。 車の状態は最悪でシートは汚れているし、エアコンは臭かった。次の旅地でのレンタカーもEUROPCARでしたが他者に変更しました。

Europcar were unable to tell us whether we would receive a 4WD/AWD car before picking up. They also don't fit cars with winter tyres (despite us requesting them). Both of these can be made a legal state requirement to drive on Colorado roads during winter storms, as happened numerous times during our trip. It was only through luck that we received a 4WD and so could get by without proper winter tyres. This is a huge safety issue, it's crazy to be sending people out driving on Colorado roads in the middle of winter without winter tyres.